Our client is a global supplier of functional food ingredients.
Tokyo, Japan
The Customer Service Executive will ensure our clients’ food and beverage manufacturing customers’ orders & samples are delivered on time; all customer queries and claims are managed in addition to general support to the sales and technical teams.
Responsibilities:
Reporting to the Sales Support Manager in Singapore and dotted line report to the Country Manager Japan.
Receive customer orders, check availability and communicate back to customers.
Handle all customers’ requests and coordinate with relevant stakeholders to provide a timely answer.
Handle claims and quality questions as well as liaise with Sales.
Working with internal logistics teams on administrative tasks linked to shipments and delivery forecasts.
Customer Price management (Price list maintenance and communication towards CSR with internal factories in Chile, UK, US, France, and Ecuador).
Outstanding payments to follow-up.
Main internal contacts: Factories, Regulatory, Quality, Sales Teams.
Main external contacts: Customers, Distributors, Shipping companies.
Qualifications:
Bachelor's degree qualified.
Experience in an international customer service, sales support or logistics related role.
Japanese national, with a very good level of English.
Strong organizational and communication skills with excellent computer literacy.
Must be able to work independently, and under pressure and be customer service oriented – Following through to ensure commitments are delivered.
What Our Client Offers:
Annual Base Salary: JPY 300,000 – 400,000 / Month
Commuter Allowance – Train Pass (not bullet train)
Performance Bonus: 8.5% of annual base salary
Working: Mon-Fri 9am to 5.30pm
Annual Leave: 10 days (increase of 2 days per year, max 20 days)
Birthdays off
Health Insurance
Mobile Phone, Laptop