Our client is a leading Asia-based producer of commodity-based food ingredients.
Bangkok, Thailand
The Customer Service Manager will be responsible for managing our clients’ overseas food industrial customers; handling the day-to-day customer service inquiries.
Responsibilities:
Lead, motivate and manage the Customer Service team in achieving individual and group targets.
Monitor the performance of each product/account in order to redirect resources.
Track and report progress on customer budgets and ongoing forecast.
Improve existing business by increasing efficiencies and customer satisfaction.
Examine the contract terms and the implementation from contract performance, customer payment terms, to delivery terms.
Resolve customer issues and customer complaints regarding sales and service in a timely manner.
Build and maintain long-lasting customer relationships.
Develop methods for motivating and inspiring team members and colleagues.
Work closely with Sales & Marketing in monitoring competition, economic indicators, and industry trends.
Participate in meetings or projects as assigned by the superior.
Qualifications:
Degree qualified in any related field.
At least 10+ years experience in B2B customer / sales support, ideally from a consumer goods / food related industry segment.
Must have experience working with export markets.
Experience communicating with a variety of nationalities in a fast-paced environment.
Service minded, able to work under pressure and meet tight daily schedules.
Excellent communication and presentation skills in English language.
What Our Client Offers:
Basic Salary: up to 90,000 THB/Month
Five-day work week
Performance Bonus
Provident Fund
Medical Insurance
