We are partnering with a leading food manufacturing company in Thailand to identify an experienced QA Supervisor to manage the end-to-end customer complaint process and drive effective problem-solving and continuous quality improvement.
The role will be responsible for managing customer complaints from initial receipt through investigation and closure, including complaint investigation, traceback, root cause analysis, and CAPA implementation. This role will also work closely with Production, R&D, QC, Warehouse, Engineering, Suppliers, and Customers to investigate and resolve quality issues and ensure appropriate corrective actions are implemented.
The successful candidate will analyze complaint trends, repeat and recurring issues, as well as product, SKU, lot, and manufacturing data to identify quality and process-related problems, monitor the effectiveness of corrective actions, and help prevent recurrence.
Qualifications:
Bachelor’s degree or higher in Food Science, Food Technology, Food Engineering, Chemical Engineering, or a related field, with a minimum of 3 years’ experience in QA/QC within the food manufacturing industry.
Hands-on experience in Customer Complaint Management, Investigation, Root Cause Analysis, and CAPA; experience in Traceability / Traceback is highly preferred.
Good knowledge of GMP, HACCP, BRCGS, and Food Safety & Quality Management Systems.
Proficient in Microsoft Excel, including Pivot Tables, Lookup functions, Charts, and Dashboards, with strong communication, coordination, and team management skills.
Good command of English.
Right to work in Thailand, and Thai language fluency.
What Our Client Offers:
Basic Salary: Depending on Candidate’s Experience
Performance Bonus
Annual Leave
We invite qualified candidates to apply for this role directly via this website or email to applicant@peak-recruit.com.
Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful.
Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in Thailand with valid right to work.
