Our client is a leading global producer of animal nutrition.
This is a newly created role to support the local, regional and global MIS team in IT related projects.
Address moderately complex issues regarding ERP, CRM, and Business Intelligence applications.
Provide online desktop support utilizing primarily online support tools.
Process staff support requests submitted by phone, email, chat and an online support ticketing system.
Provide initial troubleshooting with the goal of immediate resolution otherwise coordinating additional support with MIS staff as needed.
Maintain accurate and detailed records of support requests and resolution details
Follow agreed upon procedures and quality standards.
Respond professionally to global staff requests for assistance by providing written and verbal instruction for general hardware, operating system, desktop software and connectivity issues
Assist in maintaining an end user knowledgebase of issues and resolutions.
Support the Regional and Global MIS team.
Degree qualified in an IT, Computer Science related field.
2 years experience in an IT systems support role.
Basic understanding of ERP, CRM and BI Applications, IT systems and backend databases.
Fluent English is required.
Excellent communication skills, service mindset.
What Our Client Offers:
Basic Salary: THB 40,000 – 60,000 / Month