Our client is a leading global producer of animal nutrition.

Bangkok, Thailand

This is a newly created role to support the local, regional and global MIS team in IT related projects.

Responsibilities:

• Address moderately complex issues regarding ERP, CRM, and Business Intelligence applications.

• Provide online desktop support utilizing primarily online support tools.

• Process staff support requests submitted by phone, email, chat and an online support ticketing system.

• Provide initial troubleshooting with the goal of immediate resolution otherwise coordinating additional support with MIS staff as needed.

• Maintain accurate and detailed records of support requests and resolution details

• Follow agreed upon procedures and quality standards.

• Respond professionally to global staff requests for assistance by providing written and verbal instruction for general hardware, operating system, desktop software and connectivity issues

• Assist in maintaining an end user knowledgebase of issues and resolutions.

• Support the Regional and Global MIS team.

Qualifications:

• Degree qualified in an IT, Computer Science related field.

• 2 years experience in an IT systems support role.

• Basic understanding of ERP, CRM and BI Applications, IT systems and backend databases.

• Fluent English is required.

• Excellent communication skills, service mindset.

What Our Client Offers:

• Basic Salary: THB 40,000 – 60,000 / Month

• Medical Insurance

• Provident Fund

• Annual Leave